Mountain Landscape

Returns & Refunds Policy

 

Important: This policy is split into two sections; items fulfilled by Giving to Conserve and items fulfilled by Printful. To find out if items are fulfilled by Giving to Conserve or Printful, please see the individual product descriptions at https://www.givingtoconserve.com/shop.

Items Fulfilled by Giving to Conserve:

If you’re looking to return or exchange your order for whatever reason, we’re here to help!

We offer free returns or exchanges within 14 days of all purchases within Europe and purchases above £30 outside of Europe. In the case that orders outside of Europe are under £30, a replacement product will be sent without the return of previous items, or a refund will be offered. If no damage is present, you can return your product for store credit (coupon), a different product (size or colour of the same item), or a refund of the original payment.

Please note the following guidelines to our return and refund policy:

  • You must notify us within 14 days of receiving your goods if you would like a return or refund.

  • Photo evidence of damage and order numbers may be requested upon contact. 

  • Returns must be sent by the customer in original product packaging within 14 days after the request.

  • Replacements and refunds will be issued within 14 days after receiving the item/s. 

Please note the following exceptions to our return and refund policy:

  • Returns and refunds don’t cover any damages made by the customer. 

  • If the product was in any way discounted upon purchase, a refund of the paid amount will be offered if discounts have ended.

  • Original costs for postage and packaging are not covered in any refunds.

  • Returned items must have no visible signs of wear or use.

In the event that your order arrives damaged in any way, please contact us as soon as possible. We address every request on a case-by-case basis but will try our best to work towards a satisfactory solution.

Customers can contact us about returns, exchanges and refunds at hello@givingtoconserve.com or submit a form at www.givingtoconserve.com.

Items Fulfilled by Printful:

Returns, Exchanges and Refunds:

Unfortunately, we don’t offer returns and exchanges for items fulfilled by Printful, as every order is made on-demand. However, if there’s something wrong with your order (damage, quality concerns), please contact us to let us know! You will need to:

  • State the item and order number.

  • Describe the issue with the item.

  • Provide photo evidence of the damage or any other issue reported. 

We will then report the issue to Printful which will be reviewed. If the issue has been caused by an error by Printful, a refund or reshipment will be offered. At this point, we will get in touch with you to let you know and take the action that you request. Please note: Refunds are only offered to customers that receive wrong or damaged items. 

Sizing/Colours? 

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know within 7 days of receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund! 

Customers can contact us about returns, exchanges and refunds at hello@givingtoconserve.com or submit a form at www.givingtoconserve.com.

Printful’s Return Policy:

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.

Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

If you haven't registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer - It is best to advise your end customers to contact you before returning any products. We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you will need to place a new order at your expense for a face mask or a product in another size.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore, Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, please read our FAQs